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FAQ

  • +  PAYMENT

     

    OPTION 1

    Online Bank Transfer (For Malaysia only)

    We accept Online Bank Transfer and Cash Deposit.

     

    Please note that once you make the payment, kindly email the remittance advice to kaexi@kaericature.com, thank you.

     

     

    OPTION 2

    PAYPAL

    We accept credit card payments via PayPal. A PayPal account is not required for credit card purchases.

     

  • +  SHIPPING

    Local

    Upon payment, shipment will be arranged via POS LAJU MALAYSIA. Please allow for 3-7 business days for your orders to be processed and shipped.

     

    International

    Upon payment, shipment will be arranged via Registered Mail Pos Malaysia. On average, most international deliveries take an average of approximately 10-21 working days from the initial shipping date.

     

    Express shipping

    Should you need your order to be expedited, kindly contact us so we can specially arrange for express shipping (additional shipping fees are applicable).

     

    IMPORTANT NOTE

    **PLEASE NOTE that any customs, duties or taxes incurred by the customer’s country are not included in the shipping fee and are to be borned by the customer.

  • +  TRACKING

    We will provide shipping details via email to customers once the items are shipped out.

  • +  LOST SHIPMENTS

    To ensure smooth delivery, please ensure an accurate shipping address when finalizing your order. Should there be any errors in the shipping address after the order has been submitted, please contact us immediately. Bear in mind that the customer is responsible for any additional shipping charges incurred as a result of inaccurate shipping details provided at the time of purchase.

  • +  DAMAGED

    If you are dissatisfied with the quality of your print received, please contact us within 3 days of receiving your order. We will do our best to resolve any issues to your satisfaction. Items that are damaged during delivery may be returned for a replacement (of the same artwork and items) or refund. A replacement print will be shipped upon the return of the original print. Do note that customers are responsible for arranging any shipments necessary to return the original print.

  • +  CONTACT

    If you have any queries or need any clarification regarding the FAQs, do feel free to  contact us and we’ll be happy to assist!

© Kaericature | artstore by kaexi is a brand created by Kaexi Design 2018. All Rights Reserved.